At BlueNova Energy we want to improve our support to you as our client. To be able to do this, we need your help and this entails that we get a bit more information from you when a support case is being logged with us.

There is two options to choose from :

The first option will be to call our Technical Support line( 021- 205 2000 ) and log the support case by supplying us with a  “ as good as possible “ description of the fault condition/error you are experiencing with the specific product. Our Support Team might require some pictures taken of the battery’s OLED display( showing the “fault condition” ) as well as the units serial number and  installation details .   

The second option will be to contact our Technical Support Team via email at support@bluenova.co.za  and supply all the above mentioned information .

On both  these options  you will receive a case number for your support call logged  and if applicable an SO number for the parts that will be sent to you or that you need to use from your existing stock. Please print this case and part/s  details on your  company letterhead when parts be returned to BlueNova Energy . 

Please be aware - if it is found that the product/case  is an “Out of Warranty”  repair,  you will be liable for the parts and shipping costs involved. 

Thus,  it is important to assess the “faulty item”  properly to best determine the possible cause.  If  it is to be found that the specific product is out of warranty or the “damage” due to improper use,  an “Act of God” (etc. Lightning strike) or a faulty installation, you will be billed by BlueNova Energy,  and in turn you’ll  need to bill your client for the repair. 

Like mentioned above,  we  will require you to securely packaged  the faulty items/parts,   needed to be replaced, on a case and courier it back to BlueNova Energy soonest possible.  This obviously needs to include all applicable case details for our reference .

This is a very important step in the repair process as where BlueNova Energy Technical Support Team is not allowed to send out new/replacement parts without receiving the faulty part/s/components first.

We hope that this will be seen as an opportunity to improve our relationship that will result in a better quality of service to you our client.